Privacy Policy

Last Updated: January 2025

This Privacy Policy describes how Auto Spare Engines (Pty) Ltd ("we," "us," or "our") collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable privacy laws.

Information We Collect

Personal Information

When you visit our website or place an order, we automatically collect certain information about your device and your interaction with our site. We also collect personal information you provide to us, including:

Name and contact information (email address, phone number, shipping address)
Payment information (credit card details, billing address)
Purchase history and order information
Account credentials (username, password)
Vehicle information for part compatibility
Customer service communications

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. We also collect information about your browsing behavior and purchases.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about orders, products, and services
Screen orders for potential fraud or risk
Improve and optimize our website and customer experience
Provide customer support
Send marketing communications (with your consent)
Comply with legal obligations
Analyze site performance and user behavior

Sharing Your Information

We share your personal information with third parties to help us use your information as described above:

Payment Processors: To securely process your payment information
Shipping Partners: To deliver your orders
Analytics Providers: To understand how customers use our website
Marketing Services: To send promotional communications (with your consent)
Legal Requirements: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

For more information about our use of cookies, please see our Cookie Policy.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request corrections to any inaccurate information
Deletion: Request deletion of your personal information
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, please contact us at privacy@autoparts.com or call 1-800-AUTO-PARTS.

Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

Your Rights Under POPIA

Under South African law, you have the following rights regarding your personal information:

Right to Access: Request confirmation and access to your personal information
Right to Correction: Request correction of inaccurate or incomplete information
Right to Deletion: Request deletion of your personal information in certain circumstances
Right to Object: Object to processing of your personal information for direct marketing
Right to Complain: Lodge a complaint with the Information Regulator

Contact Us

For questions or concerns about this Privacy Policy, to exercise your rights, or to lodge a complaint, please contact our Information Officer:

Information Officer: Privacy Department
Email: privacy@autospareengines.co.za
Phone: +27 11 123 4567
Address: Auto Spare Engines (Pty) Ltd, 123 Industrial Road, Spartan, Kempton Park, 1619

You may also contact the Information Regulator of South Africa:
Website: www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za